Privacy Policy

SOLVD collects the account and service information needed to operate the marketplace.

Customer information may include:

• Name, email address and phone number
• Optional profile photo
• Service addresses and region, and whether the property is residential or commercial
• Service requests, job descriptions and uploaded photos
• Service history, ratings and reviews
• Support cases, disputes and in-app communications

Technician information may include:

• Name, email address, phone number and profile photo
• Trades, service regions and availability
• Verification documents
• Service history and ratings
• Wallet, recharge and lead-fee transactions
• Support cases, disputes and in-app communications

• Operating the marketplace and managing accounts
• Matching customers with technicians and dispatching work orders
• Technician verification
• Operating the technician wallet and lead-fee system
• Support, disputes and resolution
• Fraud prevention, safety and platform security
• Improving the service
• Legal and regulatory compliance

SOLVD does not sell personal information.

Before a technician accepts a work order, the technician may see the service category, the general region, the job description, the urgency, the property type, and the request photos where applicable. The full service address unlocks only after the technician is assigned to the job.

Customer phone numbers and email addresses are not openly shared with technicians. Communication takes place through in-app chat.

A customer profile photo is optional and is not shown to technicians. It is visible only to the customer and to authorized SOLVD admin and operations staff.

After assignment, a customer may see the technician's name, profile photo, trade, rating and other relevant professional information. Sensitive verification documents remain private.

Uploaded photos and files are stored according to their purpose and the privacy restrictions that apply to them. Private files are not intended for public exposure.

In-app messages may be accessed by authorized SOLVD admins when necessary for support, disputes, fraud prevention, safety or enforcement of platform rules.

SOLVD may maintain technician wallet, recharge, lead-fee, refund and credit records. Third-party payment and money-transfer providers operate under their own policies.

Service history, cancellations, ratings, disputes and operational records may be retained for platform operation and for legitimate business and legal needs. Deactivating an account does not necessarily delete all records immediately.

SOLVD uses reasonable security measures to protect information. No online service can guarantee absolute security.

Third-party service providers may process information as necessary to deliver the service, including hosting, authentication, email, messaging, analytics and payments.

This policy may change. When it does, the updated date shown at the top of this page is revised.

You can reach us through SOLVD Support inside the app, or through the designated SOLVD business contact.