Technician Agreement

You are an independent service provider. You are not a SOLVD employee, partner or agent, and SOLVD does not perform the trade work you deliver.

• Your identity, trade, experience, service areas, profile photo and verification documents must be accurate and current.
• A clear profile photo is required so customers know who is arriving. False or misleading documents are grounds for removal.

You are responsible for holding any licences, certifications, permits, insurance and qualifications required for the work you accept.

• Only accept work you are qualified, equipped and available to perform.
• The first technician to successfully accept a work order receives the assignment. Technicians who did not win the assignment are not charged.
• You may not transfer a job to an unverified third party without SOLVD's approval.

• The exact lead fee is shown before you accept. Accepting authorises deduction of that displayed amount from your SOLVD wallet. Leads shown as $0 have no deduction.
• Wallet funds are non-refundable and non-withdrawable, except where required by law, and may be used only for SOLVD lead fees and services.
• A lead fee is not payment for completing the job and does not guarantee that the customer will hire you or agree to a price.

• A lead may be credited back only in line with the Wallet, Lead Fee & Refund Policy, generally when the customer cancels before your meaningful engagement, or when the lead is invalid, fake, duplicate or materially inaccurate after SOLVD review.
• Cancellation, release or abandonment caused by you is normally not refunded.
• Approved refunds are issued as wallet credits, not cash withdrawals.

• Explain your price clearly to the customer before any chargeable work begins.
• Misleading or bait pricing is prohibited.
• Extra work must be explained and approved by the customer before you perform it.

You are responsible for the quality of your workmanship, working safely and lawfully, and taking proper care of the customer's property, belongings and premises.

• Behave professionally and respectfully at all times. Threats, harassment, discrimination, violence, fraud, theft and abuse are prohibited.
• Do not misuse customer data, addresses, messages or photos, and do not share them outside SOLVD or use them for any purpose other than the job.
• Use the in-app chat where available so there is a clear record of the job.

• Keep job status accurate and up to date: Assigned, En Route, On Site and Completed.
• Urgency windows (4h, 24h, 48h) are reasonable response commitments, not absolute guarantees where circumstances outside your control prevent it. Communicate delays promptly.

• No-shows and repeated cancellations can lead to suspension.
• Ratings, complaints and job history may be reviewed when assessing your account status and eligibility for leads.

You agree to cooperate with dispute reviews and to provide messages, photos, receipts or other evidence when SOLVD requests it.

Fraud, fake jobs, manipulation of wallet credits or refunds, and falsified job completion lead to suspension or termination.

• Taxes and business obligations arising from your work are your responsibility unless the law provides otherwise.
• You provide your own tools, equipment, materials, transportation and personnel unless a specific job states otherwise.

• Keep your account credentials secure and do not let others use your account.
• SOLVD may suspend or remove a technician for fraud, safety concerns, serious complaints, repeated cancellations, policy violations, false documents or other high-risk behaviour.

SOLVD does not guarantee any number of leads, any level of income or any revenue from the platform.

• This agreement incorporates the Wallet, Lead Fee & Refund Policy, the Terms of Service and the Privacy Policy rather than repeating every detail.
• Material updates may require you to accept the revised agreement before continuing to accept leads.